Cozy Share Privacy Policy

Privacy Policy

Effective Date: 2025.02.28
Last Updated: 2025.02.28

Welcome to [Cozy Share] (“we,” “us,” or “our”). Your privacy is important to us, and this Privacy Policy explains how we collect, use, store, and protect your personal information when you use our share house listing and matching service in Australia.

By using our app, you agree to the collection and use of information in accordance with this Privacy Policy.

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1. Information We Collect

We collect the following types of personal information:

1.1 Information You Provide

• Account Information: Name, email address, phone number, and password.
• Profile Information: Preferences for share houses, location, and budget.
• Payment Information: If you make a security deposit via PayPal, we collect payment transaction details (we do not store credit card details).
• Listing Information: If you post a share house listing, we collect property details, rental conditions, and photos.

1.2 Information Collected Automatically

• Usage Data: Log data, device type, IP address, and app activity.
• Cookies & Tracking Technologies: We may use cookies and analytics tools to improve our service.

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2. How We Use Your Information

We use your information for the following purposes:
✅ To provide our service – Enabling users to list, browse, and match with share houses.
✅ To process transactions – Managing security deposits via PayPal and refunding them upon successful agreements.
✅ To improve our service – Analyzing user behavior to enhance the platform experience.
✅ To ensure safety – Preventing fraud, enforcing our policies, and verifying users.
✅ To communicate with you – Sending updates, support messages, and important notifications.

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3. Payment & Security Deposits

• We use PayPal to securely process security deposits for share house agreements.
• Deposits are held temporarily and refunded upon successful rental agreements.
• We do not store your payment details; all transactions are processed by PayPal’s secure payment system.
• For more information, please refer to PayPal’s Privacy Policy.

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4. Data Sharing & Third Parties

We do not sell or share your personal information with third parties except in the following cases:
✅ With Payment Providers: To process transactions securely (e.g., PayPal).
✅ With Service Providers: To improve app functionality (e.g., cloud storage, analytics).
✅ For Legal Reasons: If required by law, such as responding to court orders or regulatory requirements.

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5. Data Storage & Security

• Your data is stored on secure servers and protected using industry-standard encryption.
• We take reasonable steps to prevent unauthorized access, disclosure, or misuse of your personal information.
• You are responsible for maintaining the confidentiality of your account credentials.

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6. Your Rights & Choices

As a user in Australia, you have rights under the Privacy Act 1988, including:
✅ Accessing Your Data – You can request a copy of the personal information we hold about you.
✅ Updating Your Data – You can update or correct inaccurate information in your account settings.
✅ Deleting Your Account – You can request account deletion by contacting us.
✅ Opting Out of Communications – You can unsubscribe from marketing emails anytime.

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7. Children’s Privacy

Our service is not intended for children under the age of 18. If we become aware that a minor has provided personal information, we will take steps to remove it.

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8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and take effect immediately. Please check back regularly for updates.

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9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

📧 Email: [sin1768@naver.com]